We believe quality veterinary care should be accessible to all pet owners. That’s why we offer a variety of payment options to fit your needs, including major credit cards, Cherry, All Pet Card, and CareCredit. We also offer a cash or Zelle discount! Payment is due at the time of service, and we’re happy to discuss financing options if needed.
Payment Methods
We accept a wide range of payment methods for your convenience:
- Cash
- Debit cards
- Major credit cards (Visa, MasterCard, Discover, American Express)
- Zelle
We offer a 3% discount for payment with cash or Zelle!
We do not accept checks. Payment is due at the time services are rendered.
Payment Plan Options
Flexible payment plans are available through select providers to help make your pet’s care more affordable.
- Cherry
- All Pet Card
- CareCredit
Deposits & Cancellations
Canceling with ample time will help us fill your appointment time and provide care for pets that are waiting to be seen. Therefore, we have the following policies in place:
Telemedicine Appointments: A deposit is required at the time of scheduling.
- For cancellation of appointments with a start time before noon, we ask that you let us know by the end of the prior business day or leave a voicemail overnight.
- For all appointments with a start time after noon, reschedule appointments 4 or more hours in advance to avoid a cancellation charge of 50% of the deposit.
- “No Call, No Show” appointments are charged 100% of the deposit.
New Client Exams : A deposit is required at the time of scheduling.
- For cancellation of appointments with a start time before noon, we ask that you let us know by the end of the prior business day or leave a voicemail overnight.
- For all appointments with a start time after noon, reschedule appointments 4 or more hours in advance to avoid a cancellation charge of 50% of the deposit.
- “No Call, No Show” appointments are charged 100% of the deposit.
Same Day Urgent Care Exams : A deposit is required at the time of scheduling.
- For cancellation of appointments with a start time before noon, we ask that you let us know by the end of the prior business day or leave a voicemail overnight.
- For all appointments with a start time after noon, reschedule appointments 4 or more hours in advance to avoid a cancellation charge of 50% of the deposit.
- “No Call, No Show” appointments are charged 100% of the deposit.
Surgical and Dental Procedures: A deposit is required at the time of scheduling. The remaining low-end of the estimate is due the morning of the procedure.
- The deposit is refundable or can remain as a payment on account if the appointment time is cancelled prior to 12 pm the day before.
- The deposit is non-refundable if cancelled after 12pm the day before the procedure or if you do not show up at your designated appointment time.
Specialist Appointments: A deposit is required at the time of scheduling.
- Our Cardiologists, Internal Medicine Specialist and Board-Certified Surgeon all have a 24 hr cancellation policy. If you cancel within 24 hours of your scheduled appointment with them, the deposit will be non-refundable as we must pay this to them.